Policies
 

**Please be aware that your Credit Card statements will show the sale from Pawnee Specialties.**

Optional Purchase Method
If you would like to order your KoolCoat by phone, please call 888.393.8885.

Privacy Policy
Pawnee Specialties has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this Web site: www.koolcoat.com. We use your IP address to help diagnose problems with our server, and to administer our Web site.

Our site's contact form requires users to give us contact information, like name, phone number, e-mail address, and address. We use customer contact information from the registration form to send the user information they request about our company. The customer's contact information is also used to contact the visitor when necessary about their purchase. Pawnee Specialties will NEVER sell your contact information to a third party. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used for credit card transactions.

Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. To remove your information from our database so you will not receive future communications, you can send an e-mail to info@koolcoat.com. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us by email at info@koolcoat.com.

Shipping Information
FedEx and USPS Priority will be used for most domestic delivery shipments. Please allow 10 to 14 business days.

Returns
Your satisfaction is our greatest goal! We will take every reasonable action to ensure that you are happy with our product. If you need to return your order, please return the unused product and we will gladly refund the amount of the minus shipping charges. Your credit card will be credited upon receipt of the return.

Contact us if you have questions about our products or policies.

Safe Shopping
Financial information is collected by PayPal and used only for credit card transactions consented to by the customer. Read more about PayPal's Policies here or see their validation from Trust-e and the BBB. With respect to PayPal's privacy practices as a financial institution, PayPal is regulated by the Federal Trade Commission (FTC). You can obtain information about the FTC at www.ftc.gov.

Our #1 priority is making sure you can shop safely in our store!